The Chat Agency serves businesses with Outsourced Digital Engagement Services by transforming your online communication channels through Live Chat. We learn the essence of your brand, products and services. Then, we deploy passionate agents to your website and increase lead generation.
Ever had a great customer service experience that stood out?
That’s us, all the time, every time.
We're always online
Our agents are fully CX Certified so you're in good hands
Leave that to us
We reply the way you want us to and we're good at it
Your social presence sorted
Never have a question, comment or reply go unheard
Our dedicated customer engagement agents start from as little as $3 per hour.
why you let us do the talking
In a world where everything is increasingly on demand 24/7
customers expect to be able to engage with your business at all times.
Happy customers generate more revenue, it’s that simple!
Pay as little as $3 per hour for agents that are certified customer service agents
We're the only company that can guarantee dedicated agents to your website instead of a shared agent model
Amazing customer service and increased lead generation - Resulting in better ROI
Never miss out an opportunity again.
We're open for you all day, every day!
Did you know that you Win or Lose your site visitor's trust in just 2.8 seconds
Let's win it together!
You have access to real time chat logs and data - Giving you complete transparency
let's talk to each other
You won’t need to share from a pool of thousands of agents, which results in poor customer service.
Have your own dedicated team that understands your business.
We know it costs us a lot more to have dedicated staff. but the difference it makes to our clients and their customers is priceless
Don’t pay $5 – $10,000 p/ month for dedicated resources.
A community manager learns about your brand and business, so that we can capture the essence of your industry, products, services and what's important to your customers
From the onboarding process, we build a knowledge base that's unique to the questions and types of enquiries your customers will be asking us
Our team of certified agents receive in depth training on everything about your business and knowledge base, so that they're familiar with your customers from day one
Now we're ready to start chatting with your website visitors, and transforming your customer experience
