Convert more leads with
Live Chat and AI

7 Day Free Trial ⋅ Risk Free

what we chat about

The Chat Agency serves businesses with Outsourced Digital Engagement Services by transforming your online communication channels through Live Chat. We learn the essence of your brand, products and services. Then, we deploy passionate agents to your website and increase lead generation. 

Ever had a great customer service experience that stood out?
That’s us, all the time, every time.

Chat Channels

Live Website Chat

We're always online
Our agents are fully CX Certified so you're in good hands

Messenger

Leave that to us
We reply the way you want us to and we're good at it

Social Media

Your social presence sorted
Never have a question, comment or reply go unheard

Subscriptions

Our dedicated customer engagement agents start from as little as $3 per hour.

FULL TIME

$6.60

Per hour

Double SHIFT

$4.50

Per hour

week DAYS & Weekends

$4.00

Per hour

24/7 365

$3.00

Per hour

NOT JUST ALL TALK​

Why should you engage with your site visitors through live chat?

Customer engagement is the key. You wouldn’t let a customer into a store or a business without having anyone there to answer their questions right? Which is exactly why you need a live chat service.
Check out our latest live chat white paper in our Blog
Sales Increases by
58%
Average Time On Site Increases by
71%
Customer Trust Increases by
80%

why you let us do the talking

Our services​

In a world where everything is increasingly on demand 24/7
customers expect to be able to engage with your business at all times.
Happy customers generate more revenue, it’s that simple! 

Just $3 / hour

Pay as little as $3 per hour for agents that are certified customer service agents

Dedicated Agents

We're the only company that can guarantee dedicated agents to your website instead of a shared agent model

Better Leads

Amazing customer service and increased lead generation - Resulting in better ROI

24 Hours

Never miss out an opportunity again.
We're open for you all day, every day!

Build Trust

Did you know that you Win or Lose your site visitor's trust in just 2.8 seconds
Let's win it together!

CRM Integration

You have access to real time chat logs and data - Giving you complete transparency

let's talk to each other

Shopping carts
Messaging & Ticketing

Our chat solutions integrate directly with most apps, ticketing systems and e-commerce platforms such as Apple Business Chat, Viber, Telegram, Zendesk, Shopify, Magento, Woocommerce, Mailchimp, eBay, Facebook, Twitter, Instagram, Messenger and even add our Chat API to your app.

Messenger

Fully Dedicated Agents​

We're dedicated

You won’t need to share from a pool of thousands of agents, which results in poor customer service.

Have your own dedicated team that understands your business.​

We're different

We know it costs us a lot more to have dedicated staff. but the difference it makes to our clients and their customers is priceless

Don’t pay $5 – $10,000 p/ month for dedicated resources.​

Our live chat agents are certified by the same industry leading CX courses trusted by some of the world’s biggest brands. So you know that you’re in good company.

Free Trial in 4 Easy Steps

Learning

A community manager learns about your brand and business, so that we can capture the essence of your industry, products, services and what's important to your customers

Building

From the onboarding process, we build a knowledge base that's unique to the questions and types of enquiries your customers will be asking us

Training

Our team of certified agents receive in depth training on everything about your business and knowledge base, so that they're familiar with your customers from day one

Go Live!

Now we're ready to start chatting with your website visitors, and transforming your customer experience

From the Blog

chatbot-myths

8 Biggest Chatbot Myths Exposed

The rise of chatbots, the end of humanity-not. One moment, it’s chatbots serving customers, the next minute it’s total world domination. The thought of what artificial intelligence is capable of…
Screen Shot 2020-04-17 at 5.01.29 pm

Live Chat Has Taken Over Phone and Email

In a world where everything is increasingly on-demand, consumers expect to be able to engage with your business at all times. Some companies have turned to live chat, while most…
shutterstock_1050040400 (2)

The Ultimate Guide To Live Chat

So you’re probably wondering what Live Chat is? And how will it improve your business? Then you’re in the right place! In this Ultimate Guide To Live Chat, we’re going…