FAQ

Most frequent questions and answers

Our head office is based out of Perth, Australia and our operations are spread across Australia, United States and Philippines. With agents all over the world.

There are no cancellation fees, and you can cancel at any time before your next monthly billing period as all subscriptions are billed a month in advance.

All software costs are included with your monthly subscription. Only an additional fee for specific e-commerce websites may apply.

We do not own any of the information collected, all chat logs and IP will be deleted at the request of the customer upon termination of your subscription.

Our head office is based out of Perth, Australia and our operations are spread across Australia, United States and Philippines. With agents all over the world.

We will provide you with daily logs of all chats completed by us via email.

Absolutely not, if you’re not satisfied with the free trial we will remove all chat software from your website and you won’t be charged at all. All we ask is some help in understanding what we could’ve done better.

You may add an unlimited number of FAQ’s, Questions and Scenario’s to your knowledge-base.

If you sign up to our 24/7 plan there are no onboarding costs and you can cancel at any time with no lock-in contracts

No, there is no limit to how many chats our team will answer during their shift