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Live Chat Agents For Your Website | Customer Service Certified | Privacy

Privacy Policy

If you have any queries and concerns regarding this, you are most welcome to contact:

While visiting our website you need not to worry regarding the confidentiality and privacy of your information shared with us, as we personally take care about that. It is the right of our clients to be aware of the information we gather about them and the usage of their information. We want our clients to know the procedure through which we protect their information, thoroughly.  By using the service of The Chat Agency you conform to the practices and procedures described in our policy. Keep in mind that your use of the Chat Agency service is also subject to, and controlled by, The Chat Agency Terms of Service Agreement.

Our clients are our priority and we ensure to protect their privacy certainly. For your convenience we provide this notice explaining regarding the privacy policies and our procedures to protect your information. Going through this notice is simple and accessible from the homepage and other areas where the information might be requested.

Most importantly the information which we collect is identifiable which would be used to contact you or determine your identity maintains individuality of each client.

The Chat Agency collects Personally Identifiable Information from you in several ways:

Registration Information: When you register to be a part of The Chat Agency, we ask you for basic registration information including your name, company, postal address, email address, phone number, fax and other associated information.

Billing Information: At the moment when you place an order to attain a product through The Chat Agency service, we would collect appropriate billing information including your credit card number, expiration date and billing address. This information is associated with your Registration Information in a database and will be kept for future purchases.

Optional Information: we might ask you for voluntary personal information sometimes, which might include any of you opinions or participation in any promotional offer, i.e. not limited to this only.

Client Service Information: when you submit a request for further information or assistance, The Chat Agency will keep a record of the request and the procedure through which it will be processed. Additionally, to the collection of your personal information we might also automatically receive and record information in our server logs from your browser. This information would include your IP address, computer’s name, version of your web browser, referrer address and other generally accepted log information. We may also record page views (hit counts) and other general statistical and tracking information. This information will not be associated with your Personally Identifiable Information.

We absolutely collect no cookies or write cookies to your machine in any way.

The Way We Use Information
Your information is used to endow you with best and suitable outsourced chat services. However, don’t worry; we do not share this information with outside parties except to the extent necessary to complete your request for our services.  Therefore, The Chat Agency reserves all the rights to reveal your information pursuant to any legitimate issue or court orders.

For the reply of technical support, customer services, web and email updates we use return email addresses. These email addresses are not used for any other purpose and are not disclosed to any external parties. Hence, we never share the personally identifiable information provided to us online. The above written statements relate to this privacy policy and marinating confidentiality of your provided information.

Our Commitment to Data Security
We have deployed electronic and managerial procedures to prevent unauthorized access to ensure appropriate use of information and maintain data accuracy. All online credit card transactions are performed only on secure servers through a secure SSL connection.

The Chat Agency might employ third party companies and individuals to facilitate the services on the behalf of our site related activities. The types of Service Providers we use include, without limitation, service providers that provide the following types of services:

1.     Credit card transaction administration

2.     Accounting

3.     Customer relationship management

4.     Webcasting

5.     Website maintenance

6.     Database management

7.     Web analytics

8.     Web and live chat hosting

Our Service Providers have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our Commitment to Children’s Privacy
We ensure to protect the privacy of the young people on priority. In regard to this we don’t collect or maintain information in our database, who is under 13. Moreover, none of our website’s part is made to attract people less than 13 years.

Our website might provide links to third party websites too but that too for your convenience only. The Chat Agency has no control over these websites or their content and does not assume any responsibility of these linked websites. The Chat Agency does not endorse or make any representations about this website, material and information found therein. In case you access any of these third-party websites linked on our web page, you do it on your risk and we shall take no responsibility.

In case we have any intention to change our privacy policy we will post those changes and modifications to this privacy statement. This will be done on the home page and other related places we find necessary.  We reserve all the rights to alter this privacy statement at any time, so kindly keep reviewing it regularly. If we make material changes to this policy we will notify you here through email or by means of a pop up notice on our home page.

In case you have any questions or concerns regarding these policies, please get in touch with us at

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